When we first moved to Cincinnati this summer I looked around at several area gyms and fitness clubs to see which one I wanted to join. Group fitnesses classes are a huge factor in this decision. I love spinning and yoga classes especially. It's a good combination for me to stay in shape. That being said, I ended up joining Urban Active because they were less than five minutes from our house, offered spinning classes just about every day of the week (only about one yoga class a week but that's doable) and Tim already had a membership there and really liked it, so I joined for $40 a month.
Fast forward to November when I learned that they cut ALL classes at our location (and our location only) indefinitely to keep costs down. Now, I would understand maybe if they did this at other locations also, or maybe just cut down on a few of the unpopular classes at our location, but it wasn't that way. (There were several times I attempted to go to spinning class on a Monday night and couldn't get in because the class was already full at least 10 minutes before the class even started!) Frustrated, I fill out a "member concern form" after I learn about the situation with the classes, and wait to hear from someone at Urban Active so we can talk about this.
A week later I talk to a UA representative. I tell her my frustrations, why I joined the gym in the first place, and how I don't want to drive twenty minutes to the other locations to take a class that should be offered at my location, especially if I am driving to take a spinning class and I am not even guaranteed a seat when I get there! She listens and does not waiver in her stance. She tells me my options: I can have my rate lowered to $20 a month but only stay at our "home" location, without an option to take a class at other UA locations; if I am really dissatisfied I can cancel my membership for a $100 cancellation fee; or wait to see if they bring the classes back closer to summer (with no guarantee of that happening of course). I told her that I didn't really like any of those options and I would have to think about it.
I feel like my whole conversation with her was pointless. I knew all of those options already and she didn't offer to do anything really. I have been looking at local yoga classes but there aren't very many studios that have flexible schedules plus I would still want to do spinning/cardio somewhere. Then I started thinking about getting a WiiFit for the yoga option but I'm not sure about that whole thing.
I feel like Urban Active did nothing in the way of customer service and now I just don't even want to go in there to work out. It makes me angry to go over there but I need some cardio in my life. What do you guys think? Are these people crazy? Do you think they should have offered more options to me or am I just being silly?
Please comment with any sort of recommendation or resolution that you think would help. :) I would greatly appreciate it.